Privacy Policy

Effective Date: 20 August 2025

At MINDSHIFTERS ("we," "us," "our"), we are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal data when you interact with us through our website, services, and communications.

1. Information We Collect

We may collect the following categories of personal data:

  • Identity information: name, surname, and title.

  • Contact information: phone number, email address, postal address.

  • Service-related information: details you provide during coaching, counselling, mediation, or wellness sessions.

  • Transactional information: payments, invoices, and related financial data.

  • Technical data: IP address, browser type, device information, and browsing behaviour when using our website.

  • Communication records: emails, messages, or enquiries you send to us.

2. How We Collect Information

We collect personal data through:

  • Direct interactions: when you contact us, register for services, or complete forms.

  • Website interactions: through cookies and analytics tools.

  • Third parties: such as payment processors or referral partners.

3. Why We Process Your Data

We process your personal data for the following purposes:

  • To deliver and manage our services (coaching, counselling, mediation, and wellness).

  • To communicate with you regarding bookings, updates, and resources.

  • To process payments and issue invoices.

  • To comply with legal and regulatory requirements (POPIA, GDPR, tax laws).

  • For internal record-keeping, service improvement, and quality assurance.

  • With consent, to send you newsletters, resources, and promotional material.

4. Legal Basis for Processing

We process your personal data based on:

  • Contractual necessity – to fulfil our obligations when you use our services.

  • Legal compliance – where required by law.

  • Legitimate interest – to improve our services and maintain relationships.

  • Consent – when you opt in to marketing or optional communications.

5. Data Sharing and Disclosure

We respect the confidentiality of your information. We may share personal data only with:

  • Authorised staff and service providers bound by confidentiality.

  • Payment processors and IT service providers.

  • Regulatory authorities if required by law.

We do not sell or trade personal information to third parties.

6. Data Storage and Retention

Your data is securely stored in electronic and/or physical form.

  • We retain your personal information only for as long as necessary to provide services, comply with legal obligations, and resolve disputes.

  • Counselling and mediation records are kept in strict confidentiality and for the period required by law or professional guidelines.

7. Your Rights

Under POPIA and GDPR, you have the right to:

  • Access your personal information.

  • Request correction or deletion of inaccurate data.

  • Object to or restrict processing of your data.

  • Withdraw consent at any time (where consent was given).

  • Lodge a complaint with the Information Regulator (South Africa) or relevant authority.

8. Cookies and Website Usage

Our website uses cookies and similar technologies to improve user experience and analyse traffic. You can adjust your browser settings to refuse cookies, but this may affect certain site features.

9. Security of Your Information

We take appropriate technical and organisational measures to protect personal data against loss, unauthorised access, misuse, or disclosure. However, no transmission over the Internet can be guaranteed to be 100% secure.

10. Contact Us

If you have any questions about this Privacy Policy or how your personal data is handled, please contact us:

MINDSHIFTERS
Email: info@mindshifters.co.za
Phone: +27 68 638 5172
Website: www.mindshifters.co.za